33db Privacy Policy

33db is a trusted online gaming platform in Bangladesh. When you use our website and related services, you share certain personal information with us. The purpose of this Privacy Policy is to give you a complete and transparent understanding of how that information is collected, stored, used, and protected.

This policy applies to the 33db website, mobile version, and all other digital services — whether you register, log in, or simply browse. By using this platform, you are considered to have agreed to the terms of this Privacy Policy.

33db provides services only to individuals aged 21 and above. If any minor attempts to register on our platform, we reserve the right to immediately close that account and delete the associated information.

33db collects various types of information from its users. This information comes from two main sources — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you give us when creating an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment details — such as bKash, Nagad, or Rocket account information
• Documents required for identity verification (national ID card or passport)
• Messages and information you send via support chat or email

2.2 Automatically Collected Information

When you use our services, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Your navigation and click history on the website
• Session duration and page browsing patterns
• Information collected through cookies and local storage

2.3 Information Received from Third Parties

In some cases, we may receive information from payment processing partners or identity verification service providers. This information is always stored securely and used only for necessary purposes.

33db uses your information for specific and lawful purposes. We will never use your information for any other purpose without your consent.

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To carry out gaming, betting, and payment processing.
• Customer Support: To resolve your issues through 24/7 live chat and email support.
• Security & Fraud Prevention: To ensure account security and prevent misuse.
• Age Verification: To ensure access is limited to users aged 21 and above.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyse usage patterns and improve service quality.
• Communication: To send important policy updates or account-related notifications.

Protecting your personal information is one of 33db's highest priorities. We apply industry-standard technical and organisational security measures.

4.1 Technical Security Measures

• SSL Encryption: All data transfers between our server and your browser are secured through SSL/TLS encryption.
• Data Encryption: Sensitive information stored on our systems is kept in an encrypted state.
• Access Control: Only authorised staff have access to the information they need.
• Firewall & Security Monitoring: Our systems are continuously monitored.

4.2 Data Retention Period

We retain your personal information for as long as your account remains active or as needed to provide our services. After an account is closed, some information may be retained for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

33db does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the following circumstances to operate our services:

• Payment Processing Partners: Information required to complete transactions via bKash, Nagad, and Rocket is sent to the relevant platforms, which are governed by their own privacy policies.
• Identity Verification Services: Information required for age and identity verification may be shared with authorised service providers.
• Legal Requirements: Information may need to be disclosed under a court order or other legal obligation.
• Technology Service Providers: Limited information may be shared with technology partners who help operate our platform; they work under our instructions.

Outside of the reasons listed above, your information will not be shared with any third party without your prior consent.

33db uses cookies on its website. Cookies are small text files stored in your browser that help us improve our service quality.

6.1 Cookies We Use

• Essential Cookies: These cookies are required to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand user behaviour and improve the platform.

6.2 Cookie Control

You can limit or disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent some 33db services from functioning properly.

As a 33db user, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information held in your account.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (though this may not be complete if legal obligations apply).
• Right to Object to Processing: In some cases, you can object to the processing of your information.
• Right to Data Portability: You can request your information in a structured and readable format.

To exercise any of these rights, please contact us. We will review your request with every intention to assist.

33db operates its services exclusively for individuals aged 21 and above. We do not intentionally collect any information from minors.

If we suspect that a person is under 21, we will immediately suspend that account and take steps to delete the associated information. If a parent or guardian suspects that their minor child is using our platform, please contact our support team.

Despite our best efforts, if a security incident occurs, 33db will act promptly:

• The incident will be identified and contained as quickly as possible.
• Affected users will be notified in a timely manner.
• The relevant authorities will be informed as required by applicable law.
• Necessary changes will be made to prevent such incidents in the future.

If you notice any suspicious activity, please inform our support team immediately.

33db reserves the right to review and update this Privacy Policy from time to time. The policy may change for the following reasons:

• Addition of new services or technologies
• Legal changes or new regulatory requirements
• Based on user feedback and experience
• Improvements to security measures

If any significant change is made, we will notify you via the website or your registered email. The updated policy will take effect from the date it is published. Continued use of the platform after any change will be considered as your acceptance of the new policy.